Frequently Asked Questions

FAQs

What kind of fitness accessories do you sell?

We curate high-quality accessories for pilates, yoga, strength training, and recovery designed specifically for women, at every fitness level. From your first session to your hundredth, we've got the gear that moves with you.

Are these at-home fitness tools as effective as gym equipment?

Definitely. Our gear is carefully selected to deliver gym quality results at home with the convenience and flexibility you need.

Do you ship internationally and what are your shipping timelines?

Yes. We ship worldwide. Our primary shipping market is the United States with delivery typically within 7 -14 business days. We also ship to international destinations.  Delivery timelines for orders may vary depending on your location. You will receive a tracking link by email once your order ships.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email to monitor your delivery in real-time.

Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it. Please contact our support team on support@thefitfabco.com  for assistance.

Can I return or exchange a product if I change my mind?

Please refer to our Returns Policy page for full eligibility details. Exchanges are not currently available but our team is happy to help find the right solution. Contact us at support@thefitfabco.com and we will respond within 2-3 business days.

How can I contact customer support?

You can reach us at support@thefitfabco.com or by using the contact form on our website. Our team typically responds within 2- 3 business days.

Do you offer free shipping?

Yes, free shipping is available on all orders over $15. Visit our Shipping page for full details.

What is #MoveToMatter?

#MoveToMatter is the initiative at the heart of The Fit Fab Co. Every purchase you make helps fund wellness and healthcare access for underprivileged women.